Shipping policy

Where we ship

We currently ship within the United States.

We do not ship internationally at this time. If you are outside the US and want to know when that changes, email info@qrema.shop and we will let you know.

Free shipping

Orders of $100 or more ship free. Below that, shipping is calculated at checkout based on the weight of your order and where it is going.

How long it takes

Two parts, and it helps to see them separately.

Preparation: about 2 working days. Every order is made up and packed after you place it, not pulled off a shelf. For a normal order this takes two full working days.

Transit: 2 to 5 working days. Once it leaves, standard domestic delivery runs two to five working days.

So most orders arrive within four to seven working days of when you place them. Orders placed on a Friday or over a holiday start counting from the next working day.

Tracking

You will get a tracking link by email as soon as your order ships. If it has been more than five working days and nothing has arrived in your inbox, check your spam folder first, then email us.

Where your order ships from

Qrema products are made and fulfilled by our manufacturing partner, which operates facilities in the United States and Europe. Your order ships from whichever facility can get it to you fastest.

Addresses

We ship to the address exactly as entered at checkout. Please check it before you confirm. If you spot a mistake, email us immediately. Once an order has entered preparation we usually cannot change it, and a package sent to a wrong address is not covered by our damaged or lost policy.

We cannot ship to PO boxes for all carriers, so a street address is safer.

If your package is late, lost, or damaged

Delays happen and most resolve on their own within a few days. If your tracking has not updated in a week, or your order arrives damaged, see the Refund and Return Policy. Both situations are covered, and neither requires you to ship anything back.